09/03/12

Welcome!

Objective

To continue a exciting and rewarding IT career In San Mateo County working with cutting edge technology for a stable organization that realizes the importance technology plays in the its success furthermore the company would have a solid vision of the technology life cycle it chooses to help define its product, services and destiny.

Background

With over twelve years of continues working experience as an IT professional in SF Bay Area I have had the opportunity to work with some very fascinating and dynamic companies supporting scientific, telecommunications, retail, financial and software development industries. I have a proven track record for mission critical deliverables supporting servers, workstations, desktops, laptops, critical applications, networks, critical data and project management while striving for the highest level of customer/coworker and management satisfaction possible. I take great pride in the work I do and have done all the while adhering to a solid work ethic.

Professional experience

Network Systems Administrator

iMANY Inc. September 2007 – January 2012

Company Rebranded to Revitas Inc  January 2012 - present

www.revitasinc.com

 

Revitas Inc. formally iMANY Inc is the leading provider of contract management software and services for the enterprise. With hundreds of companies across 21 industries worldwide Revitas Inc. continues to enable businesses to manage the entire contract life cycle. iMANY has been developing contract management software for over 20 years with the most successful deployments in the life sciences industries the products usage boasts that in 2010 95% of all prescriptions in the USA touched a Revitas system at one point or another. As Network systems administrator for Revitas Research & Development center in Newark CA office I have maintained a steadfast dedication meeting the needs of the R&D department dynamic and ever changing infrastructure while supporting over 300 physical server and 150+ virtual servers in CA location singlehandedly. In addition I have moved the R&D office 2 times and coordinated efforts for a software company acquisition in 2009.

·         Onsite support for Newark CA R&D data center of 300 physical & 150 virtual windows and Linux servers, data center is  not customer facing but is mission critical and is a 24/7 site. End user support for R&D community of up to fifty talented and highly skilled software engineers and executives.

·         Monitoring network switches, applications and other resources using SolarWinds Orion, What’s Up Gold, Ping Monitor and disk monitor for CA data center.

·         Backups across a Heterogeneous network using EVault i365 data protection for mission critical DR backups utilizing cloud based storage. Data backups of MS SQL, MS Exchange 2003 & 2010, Oracle, Jira, Confluence, Fisheye, CVS and many others. Legacy backups using Symantec Backup Exec 10d & 11 are used for in conjunction with Iron Mountain tape backups. Network Cisco device backups using Cat Tools.

·         Maintain documentation for Newark data center server business owner community and server asset use. Maintain accurate inventory of assets and hardware product lifecycle.

·         Administer Window 2000, 2003 and 2008 & Linux 5.x server’s as well as network domain controllers. Create, disable, delete and modify Accounts, distribution groups, Security Groups, file sharing permissions. DNS, IIS, DHCP, Active Directory Sites and Services, login scripts, printer scripts, Group Policy Objects (GPO’s).

·         Plan, purchase & deploy new hardware/server projects while working with engineering department to assure projects meet R&D requirements.

·         Install/deploy Windows 2003, 2008, Centos 5, REHL 4.5 (x32 & x64) servers for engineering, development, performance lab, customer support on HP Dell & VMware ESX environments.

·         Administer Atlassian Confluence WIKI & Atlassian Jira issue tracking applications. Account creation and deletions, security groups ads and changes as well as assist with user related requests and troubleshoot problems.

·         Administer Microsoft Exchange 2003 server with over 400 mailboxes an 80GB private store and a 30GB public store with Exchange server running Outlook Web Access (OWA) for end users. Designed and implemented a strategic Exchange server relocation project with no down time of email. Submitted recommendations, budget and project plan for migrating email system to Exchange 2007 for 2010. Manage email security groups. Routine tasks include TELNET, EXMERGE, ESEUTIL, SMTP Que, badmail, and old log files. Backup with EVault i365 and Native NT backup.

·         Blackberry Server Manager 4.0. Account management, password resets & user activation. Blackberry and iPhone user support.

·         Google Postini Services for email filtering, administration, creating/deleting accounts and updating spam filtering policies as needed.

·         Network and server monitoring using SolarWinds Orion & What’s Up Gold by IPSWITCH. Monitoring network routers, switches and servers with NetFlow analysis and standard counters SNMP traps, create and use SNMP community strings for typical monitoring metrics ie. Ping, CPU, Disk, Services and others. Troubleshoot network bandwidth issues and determine what services or users are creating bottlenecks.

·         Cisco ASA 5510 firewall ACL’s, NAT, IPSec Rules & Service Ports for allowing or denying IP’s and/or service ports using ASDM interface. Cisco VPN 3000 concentrator and Cisco VPN 5.0 client administration. Cisco Catalyst 4500 Series Switches, make VLAN changes that are needed for office changes.

·         Symantec Corporate Antivirus Server 10.1 & Symantec EndPoint Protection across the enterprise. Recently deployed latest version of Symantec Endpoint Protection for company.

·         Most server hardware supported in this position is Dell PE 2850’s, Dell 2950’s, Dell r710’s, and Dell r815’s, Dell 1855 Blade Servers, Dell ME3600x, DELL MD1000, and MD3000 Dell Legacy Servers. HP DL 360’s, 380’s,580’s G2-G7, MSA-30’s MSA1000, Fibre Channel SANS, iSCSI SANS, EMC NS20.

Systems Administrator

Kaspick & Company – CREFF-TIAA  February 2007 – September 2007

www.kaspick.com

KASPICK & COMPANY specializes in the management and administration of planned gifts. Founded in 1989, KASPICK & COMPANY manages $2.9 billion in assets, including one of the largest portfolios of planned gifts in the country. Systems Administrator for KASPICK responsibilities is to provide a broad range of technical administration for server, desktop, network, email and backup systems to ensure the efficient and reliable day-to-day operation of the systems infrastructure environment.  Manages the health of over 60 servers in Production, Test and Development environments, This includes planning, installing, configuring, upgrading, documenting, testing, and troubleshooting activities.  A high degree of collaboration with other technical staff is required to aid in complex analysis, diagnosis and resolution of problems.

·         Work within a SOX compliant infrastructure documenting all processes for annual audits. Help Desk ticketing using EXDesk.

·         Microsoft Windows Active Directory administration, DNS, DHCP, IIS, FTP, File Shares and Active Directory Sites and Services. Maintain network user accounts for Test Lab, Development and Production environments.

·         Microsoft Exchange 2003 server administration with 30GB public store and 80GB private store, Mounting and dismounting information stores, XMERGE for user mailbox achieves, purging and reconnecting orphan mailboxes, relay restrictions access control by IP address, SMTP Virtual Server Monitoring. MS Outlook Web Access (OWA), ESEUTIL maintenance, purging badmail folder and old log files.

·         Windows Mobile messaging Server for MS smart phones, account creations, deletions and password resets and end user support.

·         Change Control board participant submitting all monthly change requests and implementing changes during monthly change window.

·         Backups using EVault data protection & Symantec Backup Exec 8.5 for all critical servers, databases and applications. Daily monitoring of backups, test restores as well as data restores when needed.

·         Managed 2 Citrix Meteframe presentation 4.0 servers for Production development and testing environments, publishing applications and configuring access for virtual desktops.

·         Routine maintenance and administration coverage for server, desktop, network and email systems, including patch management.

·         Maintenance of hardware and software inventories, including asset tag information, software license tracking, and tracking of equipment obsolescence.

·         Manage, monitor and troubleshoot network connectivity between Client office sites, business partners and the external the outside world, including VPN connectivity for traveling users.

·         Manage and monitor McAfee antivirus, Microsoft anti-spam bridgehead servers software and services.

I.T. Manager/Systems Administrator

Stewart Title of CA. San Mateo & San Francisco – 03/2006 – February 2007

www.stewart.com

Stewart is a leading provider of title insurance and related services to the real estate and mortgage industries. Throughout their 116-year history, the conservative management philosophy has allowed them to grow and remain strong through the ups and downs of the market. As an IT manager and Systems Administrator for Stewart Title of Ca. San Mateo and San Francisco Counties responsibilities included seven division offices while maintaining critical Title and Escrow application servers in a WAN windows environment.

·         Work within a SOX compliant infrastructure documenting all processes for annual audits. Documented all critical IT procedures when none were in place. Worked closely with Regional compliancy officer to assure compliancy standards were followed.

·         Active member of the CA. IT Change Control Board, following guidelines for any changes to critical application servers and processes through weekly calls.

·         Critical application migration of all seven Escrow processing DB servers on to newly rebuilt Dell Power Edge servers running windows 2003 with best practice RAID configurations resolving long standing problems escrow officers were experiencing. Completed server consolidation of all office Escrow servers to 2 centralized SOX compliant locations.

·         Manage Stewart Title San Francisco & San Mateo County Microsoft Active Directory Organizational units. Account creations, deletions, password resets security groups and email accounts.

·         Windows 2000 & 2003 servers, DNS, DHCP, IIS, Cisco Ethernet switches, Dell desktops, Dell Laptops, printers, copy machines, Faxes,

·         Managed corporate websites for San Mateo, San Francisco & S.F Bay Area Title Dpt. Deploying theme and content changes.

·         Manage seven network subnets in a regional star topology network using Cisco 2950 Ethernet switches for VLAN management. T1’s were managed by Verizon Business services and LanData management team.

·         Procure IT equipment, IT software, office machines IT supplies, vendor quotes and other common purchasing processes.

·         Implemented IT project plans for new offices to be opened, existing office moves and office closures. Coordinating strategic work with outside contractors and vendors and internal staff. Opened 3 offices, closed 1 office and moved 1 office.

·         Implemented backup strategy and disaster recovery plan for critical application servers, as well as offsite storage at Iron Mountain when none were in place.

·         Completed Technology Business Plans, Business Continuity plans and basic departmental IT strategies for both S.F. & San Mateo Counties.

·         Report directly to County Division Presidents, Compliancy officer and region’s Chief Technology Officer (TCO).

·         Saved company money on telecom bills by finding a new vendor to handle the ongoing changes, moves and problems. Reviewed phone bills for all offices and discovered data lines and PRI’s not in use saving annual revenue costs in the thousands.

IT Specialist/Network Administrator

Technical Instrument San Francisco CA - 05/2001 – 02/2006

www.techinst.com

 

Technical Instruments (TI) is the largest provider of microscopy products and services in Northern California since the early 1950's. TI has been a one-stop supplier of professional expertise, products and services to biomedical and industrial industries. The IT Specialist position is responsible for supporting all company servers, network devices, desktop computers, laptops, printers, and users. The IT specialist is also a system integrator designing and maintaining the computer product line for the imaging department.

·         Upgraded existing NT 4 domain to Windows 2000 AD and later to windows 2003. Upgraded existing Exchange 5.5 to Exchange 2000 and later to Exchange 2003. Implemented Exchange OWA. Upgraded existing Accounting SQL Server version 7 to SQL 2000. Citrix Meteframe 1.8 migration to Citrix XPS.

·         Windows 2003 AD management. GPO policy configuration, DNS, DHCP, IIS, Accounts, security groups, file share permissions, network printer scripts, login scripts and other common AD tasks.

·         Exchange 2003 Server Administration, basic mail admin tasks such as XMERGE for user mailbox achieves, purging and reconnecting orphan mailboxes, Postini Email filtering, Open relay restrictions access controls, SMTP Virtual Server Monitoring, Symantec Antivirus for Microsoft Exchange, MS Outlook Web Access (OWA), ESEUTIL maintenance, purging badmail folder and old log files and SPAM filtering.

·         Linksys & SonicWall firewalls administration, D-Link and Linksys Ethernet switches, deployed wireless access point, NAT, port forwarding, URL forwarding, FTP forwarding and other services and applications as needed.

·         Deployed Live Communication server for the enterprise to use for aid in remote customer assistance for imaging department’s sales support team. 

·         Deployed Software Update Services (SUS) for enterprise, implementing weekly pushes of Microsoft security updates and patches.

·         Microsoft SQL 2000 administration, backups, purging log files and basic maintenance of accounting system databases.

·         Veritas Backup Exec for windows Server 8.5 & 9 for all critical servers, systems and data.

·         Symantec Antivirus Corporate 7,8,9,10

·         Maintained internet website and content changes, designed, deployed and maintained content for internal web portal.

·         Designed/implemented imaging department workstation product line for Microscope and CCD imaging camera integrations. Maintained Microsoft and Intel channel partner memberships. Managed Windows Action pack subscriptions for company and software licensing for company.

Desktop Analyst

Nortel Networks Santa Clara CA – 06/2000 – 05/2001

www.nortel.com

Working as a team with twenty five desktop technicians in a ten building campus providing onsite hardware warrantee support for Dell, IBM and Compaq laptops, desktops, peripherals and HP printers, also providing traditional desk side user support for all computers running Microsoft Windows 95, 98 NT4.0 and Windows 2000 Workstations.

·         Provide support to executives, engineers and clerical staff.

·         Consistently maintaining a high user satisfaction.

·         Complete all cases within required SLA while meeting or exceeding required case closures per week using Remedy Action request ticket tracking system.

·         Handle escalated issues in timely manner.

·         Troubleshoot cubical connectivity issues using a Fluke.

·         Responding to escalated issues other technicians failed to resolve.

·         Train new desktop technicians.

·         Assist virus team in removing PC’s infected with difficult to remove viruses using Symantec and MacAfee products

·         Eudora email migrations to Outlook MAPI client.

·         Move user’s data to newly deployed desktops and laptops.

·         Teaching users basic computing skills.

·         Support VPN Access for home based users.

·         Palm and Blackberry support.

·         Remote technical support with TimBuck2

·         Supported applications SAP, Oracle, Reflections, Visio, PCSRP, Adobe-File-Maker, SMS, TimBuck2 and Microsoft Office,

·         Worked in building SC9 then after six months transferred to building SC2 to address falling customer satisfaction, shortly after satisfaction ratings and SLA were at desired levels for management.

IT Specialist

Mobile Systems Wireless Burlingame CA 10/1999 - 6/2000
www.mswireless.com

Mobile Systems Wireless (MSW) at the time was a Cellone cell phone reseller in the greater S.F. Bay Area and southern CA. MSW in San Francisco Bay Area had 25 Kiosks in all of the major shopping malls. IT specialist for MSW responsible for analog PSTN networking from Burlingame office to Kiosks PC’s using Symantec PC Anywhere for managing sales application and computers, also supported Burlingame office with 50 users, all computers were Windows 95 and 98 in a workgroup configuration.

·         Built PC clones and deployed them to new or existing stores and within the office.

·         Used NT4.0 Poledit.exe to configure 9x PC’s for restrictive policy as management didn’t want kiosk staff to be able to do anything on computers except run sales applications.

·         Setup several new store locations configuring networked PC’s and fax machines and occasionally contact Pacific Bell for phone line connectivity issues.

·         Custom Microsoft Access applications were used to run stores and office, applications were continually changing and needed to be updated frequently (at least once a week).

·         Worked with San Diego office programmers with QA testing and documented application bugs whenever they were discovered which was fairly frequent.

·         Configured a Windows 98 computer in Burlingame office as a download PSTN dialer using Task Scheduler and PCAnywhere so kiosk data would be downloaded by the morning.

·         All store data was uploaded to San Diego corporate office daily.

·         Provided first level PC support for all company employees.

·         Generated daily weekly and monthly sales reports for management.

·         Implemented TCP/IP for office and Kiosks previous IT person was using SPX/IPX, service HP LaserJet printers and Epson thermal printers when needed.